Telephony and contact center
Outbound and inbound solutions designed around the client's workflow, not the other way round.
Every industry has its own processes, every company its own rules. That’s why we don’t sell a standard phone system to be adapted: we start from how the client works (call flows, departments, opening hours, management systems already in use) and build a dedicated VoIP solution around it, integrated with CRM, ERP and vertical software.
A single point of contact follows the project at every stage, from requirements analysis and design, through development and integration, to testing, go-live and ongoing support. The client has one contact person and a clear plan, not a series of suppliers to coordinate.
Team di progetto in riunione con il cliente, pianificazione su lavagna o schermo
1600×1200 px · progetti-hero.jpgWe work side by side with our clients and share their day-to-day to understand their dreams, ambitions and needs. We provide bespoke project management to define options and delivery times precisely.
We develop software for fully remote contact center systems and bring voice into the tools you already work with.
Outbound and inbound solutions designed around the client's workflow, not the other way round.
Voice connected to your CRM, business software and existing applications.
Voice agents and automations embedded in the client's telephony processes.
Dashboard con statistiche delle chiamate
800×600 px · progetti-analytics.jpgSviluppatore al lavoro, codice a schermo
800×600 px · progetti-software.jpgOperatore di assistenza con cuffia
800×600 px · progetti-support.jpgPianificazione di progetto: Gantt o kanban
800×600 px · progetti-pm.jpg