4th-generation predictive module
It places calls automatically and connects agents only to those that are answered: it saves time, removes pointless tasks and lets agents focus on the customer.
Yunes supports every stage of your business: from the first contact with a lead to the negotiation, from the call to the follow-up, all the way to the acquired customer you look after over time. CRM, phone system and call center work on the same platform, so every call, note and activity stays linked to the customer record, without switching from one software to another.
Telephony is built into the workflow: you make and take calls straight from the CRM, route calls between departments and agents, run outbound campaigns and see in real time what is happening in your company. Workflows automate repetitive steps, so your team spends its time on customers, not on procedures.
Everything in one platform, all inclusive: no modules to buy separately, no integrations to make talk to each other.
Screenshot della dashboard di Yunes CRM: campagne, wallboard e statistiche
1600×1200 px · yunes-crm-hero.jpgIt places calls automatically and connects agents only to those that are answered: it saves time, removes pointless tasks and lets agents focus on the customer.
Callbacks handled automatically, with no paper or calendars. The system manages both an agent's personal callbacks and general ones, calling at the right moment so nothing is forgotten.
Lists that are always available and constantly updated. Assign lists to multiple campaigns, move data between campaigns and add fields for better-profiled lists and a richer database.
Yunes is the go-to platform for agent management, telesales, telemarketing and everything around them. Flexible and customisable, it adapts to a wide range of industries.
Screenshot: scheda lead con la barra telefonica dell'operatore durante una chiamata
2100×900 px · yunes-crm-operatore.jpg